Terms and Conditions

General Terms and Conditions

Welcome to Medesthetics!

These terms and conditions outline the rules and regulations for the use of the Medesthetics website, located at https://medesthetics.eu.

By visiting this website, we assume that you accept and agree to all the terms and conditions stated on this page. If you do not agree with any of these terms and conditions, please refrain from using Medesthetics.

General Terms and Conditions for Medesthetics Wholesale in Medical and Cosmetic Equipment

1. Definitions

1.1 Medesthetics Wholesale: Medesthetics, the legal entity selling and/or leasing medical and cosmetic equipment.

1.2 Customer: Any natural or legal person entering into an agreement with Medesthetics Wholesale.

2. Applicability

2.1 These general terms and conditions apply to all offers, quotations, agreements, and deliveries from Medesthetics Wholesale.

2.2 Deviations from these conditions are only valid if agreed upon in writing.

3. Offers and Quotations

3.1 All offers and quotations from Medesthetics Wholesale are non-binding unless expressly stated otherwise.

3.2 Medesthetics Wholesale reserves the right to change prices and specifications.

4. Payment Options

4.1 Medesthetics Wholesale offers various payment options, including:

- Direct Purchase: The customer pays the full purchase amount immediately upon acquiring the equipment.

- Hire Purchase: The customer makes a 40% down payment and subsequently pays in installments over an agreed period, with ownership transferring to the customer after full payment.

4.2 Payment terms and conditions are documented in writing in the agreement between Medesthetics Wholesale and the customer.

5. Non-timely Payment

5.1 You are in default from the expiration of the payment date of your hire purchase contract. After this date, the entrepreneur will send a free payment reminder and provide you with an opportunity to pay within 14 days after receiving this payment reminder.

a) If you fail to meet your payment obligation(s) on time, the entrepreneur will send you a reminder. You will have an additional 14 days to pay.

b) If you have not paid after the expiration of this period, the entrepreneur is entitled to charge statutory interest on the outstanding amount and extrajudicial collection costs.

c) These collection costs amount to a maximum of: 15% on outstanding amounts up to € 2,500; 10% on the subsequent € 2,500; and 5% on the next € 5,000, with a minimum of € 40.

d) The entrepreneur may deviate from the aforementioned amounts and percentages to your advantage.

6. Delivery and Risk

6.1 Delivery of the equipment takes place at the agreed address and time.

6.2 The risk of the delivered goods passes to the customer upon delivery.

7. Retention of Title

7.1 The delivered equipment remains the property of Medesthetics Wholesale until the customer has fully fulfilled all payment obligations.

8. Warranty and Maintenance

8.1 Medesthetics Wholesale guarantees the soundness of the delivered equipment in accordance with the applicable warranty conditions for 24 months.

8.2 Maintenance of the equipment can be agreed upon in a separate contract, specifying costs and conditions clearly.

9. Returns

9.1 Unfortunately, the return of delivered goods after purchase is not possible at Medesthetics Wholesale. Not satisfied with our equipment? Please contact us.

10. Liability

10.1 Medesthetics Wholesale is not liable for any direct or indirect damage unless there is intent or gross negligence.

11. Privacy

11.1 Medesthetics Wholesale treats customer personal data confidentially and adheres to applicable privacy legislation.

12. Applicable Law and Disputes

12.1 Dutch law applies to all agreements between Medesthetics Wholesale and the customer.

12.2 Disputes will be submitted to the competent court in the district where Medesthetics Wholesale is located.

13. Questions and Complaints

13.1 The entrepreneur aims to answer questions or complaints as soon as possible and to the satisfaction of the customer. For administrative questions or complaints about the content of the training, the entrepreneur is reachable by phone and email. These questions or complaints will be addressed within ten working days of receipt. If a matter requires more time, the customer will receive a receipt confirmation with an indication of when a response can be expected.

13.2 Errors in study packages and shipments are minimized by the entrepreneur. If there is still an issue, report it within ten days of receiving the package. Complaints must be submitted to the entrepreneur in a timely, complete, and clearly described manner. Complaints not submitted within 2 months are considered inadmissible. If the complaint cannot be resolved through mutual consultation, a dispute arises, falling under the dispute resolution of Article 16.

14. Dispute Resolution

14.1 The agreement is governed by Dutch law unless mandatory law designates the law of another country.

14.2 Disputes about the formation or execution of agreements related to services and goods delivered by the entrepreneur can be submitted to the Disputes Committee for Private Educational Institutions. More information is available at: [www.degeschillencommissie.nl](www.degeschillencommissie.nl).

14.3 The Disputes Committee will only handle a dispute if the complaint has been submitted to the entrepreneur in accordance with Article 15 and has not led to a satisfactory solution.

14.4 A dispute must be submitted to the Disputes Committee within twelve months of filing the complaint according to Article 15.

14.5 A fee is due for the handling of a dispute.

14.6 When submitting a dispute to the Disputes Committee, the entrepreneur is bound by this choice.

14.7 If the entrepreneur wants to submit a dispute to the Disputes Committee, he must ask the customer in writing whether they agree within 5 weeks. The entrepreneur must announce that, after this period, he considers himself free to submit the dispute to the ordinary court.