Terms and Conditions
Welcome to Medesthetics!
These terms and conditions describe the rules for using the Medesthetics website, which can be found at https://medesthetics.eu.
By visiting this website, we assume that you accept these terms. Do not continue using Medesthetics if you do not agree to all the terms and conditions listed on this page.
General Terms and Conditions – Medesthetics Wholesale for Medical and Cosmetic Equipment
1. Definitions
1.1 Medesthetics Wholesale: Medesthetics, the legal entity that sells and/or leases medical and cosmetic equipment.
1.2 Customer: Any natural or legal person entering into an agreement with Medesthetics Wholesale.
2. Applicability
2.1 These general terms apply to all offers, quotations, agreements, and deliveries by Medesthetics Wholesale.
2.2 Deviations from these terms are valid only if agreed upon in writing.
3. Offers and Quotations
3.1 All offers and quotations from Medesthetics Wholesale are without obligation, unless explicitly stated otherwise.
3.2 Medesthetics Wholesale reserves the right to change prices and specifications.
4. Payment Options
4.1 Medesthetics Wholesale offers various payment methods, including:
Direct Purchase: The customer pays the full purchase price at the time of acquisition.
Hire Purchase: The customer pays a 40% down payment, then settles the remaining balance in installments over an agreed period, after which ownership transfers upon full payment.
4.2 Payment terms and conditions are documented in writing in the agreement between Medesthetics Wholesale and the customer.
5. Late Payment
5.1 You are in default after the payment due date of your hire purchase contract. The business will send a free payment reminder, giving you 14 days to pay.
a) If you fail to pay on time, a reminder will be sent, giving you 14 more days to settle.
b) If payment is not received within this period, the business is entitled to charge statutory interest and extrajudicial collection costs.
c) Collection costs are: 15% on outstanding amounts up to €2,500; 10% on the next €2,500; 5% on the next €5,000, with a minimum of €40.
d) The business may, at its discretion, deviate from these amounts and percentages in your favor.
6. Delivery and Risk
6.1 Delivery takes place at the agreed address and time.
6.2 The risk of delivered goods transfers to the customer upon delivery.
7. Retention of Title
7.1 Delivered equipment remains the property of Medesthetics Wholesale until the customer has fulfilled all payment obligations in full.
8. Warranty and Maintenance
8.1 Medesthetics Wholesale guarantees the quality of delivered equipment according to the applicable 24-month warranty terms.
8.2 Equipment maintenance can be agreed upon in a separate contract, with costs and terms clearly defined.
9. Returns
9.1 Returned goods cannot be accepted after purchase. If you are not satisfied with our equipment, please contact us.
10. Liability
10.1 Medesthetics Wholesale is not liable for any direct or indirect damages, unless due to intent or gross negligence.
11. Privacy
11.1 Medesthetics Wholesale treats customer personal data confidentially and complies with applicable privacy laws.
12. Applicable Law and Disputes
12.1 All agreements are governed by Dutch law.
12.2 Disputes will be submitted to the competent court in the district where Medesthetics Wholesale is located.
13. Questions and Complaints
13.1 The business strives to handle questions or complaints promptly and satisfactorily. Administrative questions or complaints about training content can be addressed by phone or email, and will be processed within ten working days. If more time is needed, the customer will receive an acknowledgment with an estimated response date.
13.2 Errors in study packages and shipments are minimized. If a problem occurs, report it within ten days of receipt. Complaints must be submitted timely, completely, and clearly. Complaints submitted after 2 months are considered inadmissible. If the complaint cannot be resolved amicably, a dispute arises as defined under Article 14.
14. Dispute Resolution
14.1 The agreement is governed by Dutch law unless mandatory law of another country applies.
14.2 Disputes regarding agreements for services or goods provided may be submitted to the Dispute Committee for Private Educational Institutions. More information at www.degeschillencommissie.nl.
14.3 The committee will only handle a dispute if the complaint has first been submitted according to Article 13 without a satisfactory resolution.
14.4 Disputes must be submitted within twelve months of submitting the complaint under Article 13.
14.5 A fee is required for dispute handling.
14.6 The business is bound by the committee’s decision.
14.7 If the business wishes to submit a dispute, it must request in writing whether the customer agrees within 5 weeks. After this period, the business may bring the dispute to the regular court.